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Frequently asked questions

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How long does it take to complete an order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

Can I inspect the goods before receiving them?

Unfortunately, we cannot allow inspection of the goods before delivery. However, we ensure that all products are carefully checked before shipping to guarantee quality. If there are any issues upon receiving your order, please contact us, and we’ll resolve it promptly.

What should I do if there is a problem with my custom order?

If you encounter any issues with your custom order, please reach out to our customer service team as soon as possible. Provide your order details and describe the problem, and we will work with you to resolve it quickly. Your satisfaction is our priority!

How long does shipping usually take?

Shipping typically takes between 5 to 7 business days, depending on your location. However, delivery times may vary based on factors like the shipping method chosen and your area. You will receive tracking information once your order has shipped, so you can monitor its progress.

Is there a warranty on the product?

Yes, we offer a warranty on all our products. The warranty period varies depending on the item, but it typically covers defects in material or workmanship. If you experience any issues with your product, please contact our customer service team, and we will assist you with a replacement or refund.